Swapcard and ShowOff Integration Guide

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Stew Cunningham
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Overview

Swapcard is an event platform that can be used to support attendee engagement and event content delivery.

The Swapcard and ShowOff integration allows Swapcard to pull event content from ShowOff using API access.

This is useful if you are using Swapcard for your event platform or app experience, while managing core event content in ShowOff.

What this integration does

Swapcard can pull the following data from ShowOff:

  • Sessions
  • Speakers
  • Exhibitors

This allows content managed in ShowOff to also be used in Swapcard.

Why use this integration?

This integration can help you:

  • reduce manual copying between systems
  • keep event content aligned across platforms
  • make it easier to provide the same core content in Swapcard
  • support a smoother setup for your event platform or app

It is a good fit if ShowOff is being used to manage event content and Swapcard is being used to deliver the attendee-facing experience.

Before you begin

There are a few important points to understand before setup begins.

API access is required

Swapcard needs API access to the correct ShowOff site in order to retrieve data.

Once ASP grants API access, they will provide you, as the organiser, with:

  • API Key
  • Password
  • Site ID

These details should then be shared with Swapcard so they can configure the integration.

Swapcard pulls data from ShowOff

In this setup, Swapcard is retrieving content from ShowOff.

That means the content available in Swapcard depends on what exists in ShowOff and how it has been set up there.

If data is missing in Swapcard, the first step is usually to check the source data in ShowOff.

The correct content must be selected

Swapcard may be configured to pull a specific seminar programme.

If the wrong programme is selected, the data shown in Swapcard may not match what your team expects to see.

If Swapcard needs a specific seminar ID, you can find this in your ShowOff back office by going to:

Modules > Seminars

Within the seminar area, you will see an ID shown against the programme, for example:

ID: 75931

This ID can be shared with Swapcard to help ensure they pull the correct sessions.

Setup checklist

1. Confirm how the integration will be used

  • Confirm that Swapcard will pull content from ShowOff
  • Confirm which data types Swapcard needs to use
  • Confirm that the required content exists in ShowOff

2. Contact ASP first

  • Speak to your ASP Account Manager or project contact
  • Confirm API access is available for your event
  • Confirm the correct ShowOff site is being used

3. Receive your API details from ASP

Once API access has been granted, ASP will provide you with:

  • API Key
  • Password
  • Site ID

These credentials are required for Swapcard to connect to ShowOff.

4. Share the API details with Swapcard

  • Provide the API Key, Password and Site ID to Swapcard
  • Swapcard will use these details to access the required ShowOff API endpoints

5. Confirm the content Swapcard needs to pull

  • Confirm which seminar programme Swapcard should use
  • Confirm that the required speaker, exhibitor and session data is available in ShowOff
  • If needed, provide Swapcard with the specific seminar ID from Modules > Seminars

6. Test the integration

  • Ask Swapcard to connect to the ShowOff API
  • Check that sessions appear correctly
  • Check that speakers appear correctly
  • Check that exhibitors appear correctly

7. Review and go live

  • Review the data shown in Swapcard
  • Confirm the correct ShowOff content is being pulled
  • Proceed once testing is complete

Who is involved?

Your team

Your team is responsible for:

  • confirming what data Swapcard needs to display
  • making sure the correct content exists in ShowOff
  • reviewing the data shown in Swapcard during testing

ASP

ASP is responsible for:

  • granting API access to the correct ShowOff site
  • providing the API Key, Password and Site ID
  • supporting with ShowOff-side technical issues where needed

Swapcard

Swapcard is responsible for:

  • configuring the integration on their side
  • using the API credentials provided by ASP
  • pulling the required data from ShowOff
  • supporting with Swapcard-side setup or data retrieval questions

Troubleshooting

Swapcard cannot access the API endpoints

If Swapcard cannot access the API, check that:

  • API access is active
  • the API Key, Password and Site ID are correct
  • the details provided to Swapcard match the correct ShowOff site

Data is missing in Swapcard

If data is not appearing in Swapcard, check ShowOff first.

In many cases, missing data is caused by the source content in ShowOff rather than the integration itself.

Check the following:

  • the session, speaker, or exhibitor record exists in ShowOff
  • the correct seminar programme is being used
  • the content has been set up in the expected ShowOff site

The wrong seminar data is appearing

Swapcard may be pulling a different seminar programme from the one your team is updating.

Check that:

  • Swapcard is pointing to the correct seminar programme
  • your team is editing the same programme that Swapcard is using
  • Swapcard has been given the correct seminar ID

If you need to confirm the seminar ID, go to:

Modules > Seminars

You will see an ID shown against the programme, for example:

ID: 75931

This can be shared with Swapcard so they can pull the correct sessions.

Inactive records are appearing

ShowOff API responses can include both active and inactive records by default.

This is normal behaviour. Swapcard’s developers may need to apply the appropriate API filters if they only want active records returned.

Not all records are visible in the API

ShowOff API responses may be affected by filters or pagination.

For example:

  • the API may return a limited number of records by default
  • filters may be applied that exclude certain records
  • pagination may need to be handled to retrieve the full dataset

If Swapcard is not seeing all expected records, their technical team should review the filters and pagination being used.

The issue needs further investigation

If the checks above do not resolve the issue, ASP may need to investigate further.

To help with this, please provide:

  • the API endpoint Swapcard is using
  • example records that are missing or unexpected
  • the data type involved, such as sessions, speakers, or exhibitors
  • a short description of what Swapcard is expecting to see

Who should I contact first?

For a new setup, the recommended order is:

ASP

Contact your ASP Account Manager or project contact first to:

  • confirm API access
  • confirm the correct ShowOff site
  • receive your API Key, Password and Site ID

Swapcard

Once you have the API details, Swapcard can:

  • configure the connection
  • access the relevant ShowOff endpoints
  • test that the required data is being returned

ASP Support

If Swapcard has already attempted the integration and something is not working, ASP can help investigate the ShowOff side.

FAQs

What data can Swapcard pull from ShowOff?

Swapcard can pull:

  • Sessions
  • Speakers
  • Exhibitors

What will ASP provide once API access is granted?

ASP will provide you, as the organiser, with:

  • API Key
  • Password
  • Site ID

These details should then be shared with Swapcard so they can configure the integration.

If Swapcard needs a seminar ID, where can I find it?

You can find the seminar ID in your ShowOff back office by going to:

Modules > Seminars

You will see an ID shown against the seminar programme, for example:

ID: 75931

This can be passed to Swapcard to make sure they pull the correct sessions.

If data is missing in Swapcard, should I check Swapcard or ShowOff first?

Check ShowOff first.

Because Swapcard is pulling this content from ShowOff, missing data is often caused by the source record not existing in ShowOff, being in the wrong seminar programme, or not being configured as expected.

Why are inactive records showing in Swapcard?

ShowOff API responses can include both active and inactive records by default.

If Swapcard only wants active records, their developers should apply the appropriate API filter.

Why can Swapcard only see some of the records?

This is often caused by filters or pagination.

The API may return a limited number of records by default, and additional filters or pagination handling may be needed to return the full dataset.

What should we do if Swapcard cannot access the API?

Check that:

  • API access is active
  • the API Key, Password and Site ID are correct
  • the credentials provided match the correct ShowOff site

What should we provide if the issue needs investigating?

Please provide:

  • the API endpoint being used
  • example records that are missing or incorrect
  • the data type involved
  • a short description of the issue

Summary

The Swapcard integration allows Swapcard to pull content from ShowOff using API access.

For the smoothest setup:

  • contact ASP first
  • receive your API Key, Password and Site ID
  • share those details with Swapcard
  • confirm the correct seminar programme is being used
  • provide the seminar ID if Swapcard needs it
  • check ShowOff first if data appears to be missing
  • review filters and pagination if not all records are being returned
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