Dealing with Merged or Duplicated Exhibitor Accounts and Stand Numbers

Accurate management of exhibitor accounts is crucial for a seamless event experience. Occasionally, exhibitors may encounter merged or duplicated accounts, often due to overlapping identifiers such as stand numbers. This guide provides a systematic approach for identifying, resolving, and preventing these issues, ensuring data integrity and smooth integration with third-party platforms.

Identifying Duplicated or Merged Accounts

• Check for exhibitors sharing identical stand numbers or user details in Showoff or integrated platforms.

• Look for accounts that have been unexpectedly merged in third-party systems

• Use filters or export data to review for duplicate entries before syncing.

Resolving Account and Stand Number Issues

1. Remove the affected exhibitor profile from the third-party platform

2. In ASP Showoff, ensure each exhibitor has a unique stand number and is correctly associated with a user.

3. If needed, create a new, unique stand for the exhibitor before re-syncing.

4. Re-sync exhibitor data from ASP to the third-party system.

5. Confirm in both platforms that exhibitors appear on the correct stands and that integration/SSO functions as expected.

Preventing Future Data Conflicts

• Enforce unique stand numbers for each exhibitor in Showoff.

• Conduct regular audits of exhibitor data across all integrated systems.

• Train team members on proper exhibitor onboarding and updates.

Best Practices for Showoff-Integrated Events

• Document all exhibitor updates and integration syncs.

• Communicate any stand assignment changes promptly.

• Work closely with ASP support to maintain ongoing data hygiene.

Conclusion

Properly resolving merged or duplicated exhibitor accounts and stand number issues ensures a seamless event experience. Following these steps and best practices helps ASP clients maintain reliable integrations, minimize manual fixes, and support a professional digital environment for all event stakeholders.