Grip and ShowOff Integration Guide

Avatar
Stew Cunningham
  • Updated
Follow

Overview

Grip is an event app and networking platform.

The Grip and ShowOff integration allows Grip to pull event content from ShowOff using API access.

This is useful if you are using Grip for your event app or attendee experience, while managing core event content in ShowOff.

What this integration does

Grip can pull the following data from ShowOff:

  • Sessions
  • Speakers
  • Exhibitors
  • Libraries

This allows content managed in ShowOff to also be used in Grip.

Why use this integration?

This integration can help you:

  • reduce manual copying between systems
  • keep event content aligned across platforms
  • make it easier to provide the same core content in Grip
  • support a smoother setup for your event app

It is a good fit if ShowOff is being used to manage event content and Grip is being used to deliver the app experience.

Before you begin

There are a few important points to understand before setup begins.

API access is required

Grip needs API access to the correct ShowOff site in order to retrieve data.

Once ASP grants API access, they will provide you, as the organiser, with:

  • API Key
  • Password
  • Site ID

These details should then be shared with Grip so they can configure the integration.

Grip pulls data from ShowOff

In this setup, Grip is retrieving content from ShowOff.

That means the content available in Grip depends on what exists in ShowOff and how it has been set up there.

If data is missing in Grip, the first step is usually to check the source data in ShowOff.

The correct content must be selected

Grip may be configured to pull a specific seminar programme or specific libraries.

If the wrong programme or library is selected, the data shown in Grip may not match what your team expects to see.

If Grip needs a specific seminar ID, you can find this in your ShowOff back office by going to:

Modules > Seminars

Within the seminar area, you will see an ID shown against the programme, for example:

ID: 75931

This ID can be shared with Grip to help ensure they pull the correct sessions into the app.

Setup checklist

1. Confirm how the integration will be used

  • Confirm that Grip will pull content from ShowOff
  • Confirm which data types Grip needs to use
  • Confirm that the required content exists in ShowOff

2. Contact ASP first

  • Speak to your ASP Account Manager or project contact
  • Confirm API access is available for your event
  • Confirm the correct ShowOff site is being used

3. Receive your API details from ASP

Once API access has been granted, ASP will provide you with:

  • API Key
  • Password
  • Site ID

These credentials are required for Grip to connect to ShowOff.

4. Share the API details with Grip

  • Provide the API Key, Password and Site ID to Grip
  • Grip will use these details to access the required ShowOff API endpoints

5. Confirm the content Grip needs to pull

  • Confirm which seminar programme Grip should use
  • Confirm which libraries Grip should use
  • Confirm that the required speaker, exhibitor and session data is available in ShowOff
  • If needed, provide Grip with the specific seminar ID from Modules > Seminars

6. Test the integration

  • Ask Grip to connect to the ShowOff API
  • Check that sessions appear correctly
  • Check that speakers appear correctly
  • Check that exhibitors appear correctly
  • Check that library content appears correctly

7. Review and go live

  • Review the data shown in Grip
  • Confirm the correct ShowOff content is being pulled
  • Proceed once testing is complete

Who is involved?

Your team

Your team is responsible for:

  • confirming what data Grip needs to display
  • making sure the correct content exists in ShowOff
  • reviewing the data shown in Grip during testing

ASP

ASP is responsible for:

  • granting API access to the correct ShowOff site
  • providing the API Key, Password and Site ID
  • supporting with ShowOff-side technical issues where needed

Grip

Grip is responsible for:

  • configuring the integration on their side
  • using the API credentials provided by ASP
  • pulling the required data from ShowOff
  • supporting with Grip-side setup or data retrieval questions

Troubleshooting

Grip cannot access the API endpoints

If Grip cannot access the API, check that:

  • API access is active
  • the API Key, Password and Site ID are correct
  • the details provided to Grip match the correct ShowOff site

Data is missing in Grip

If data is not appearing in Grip, check ShowOff first.

In many cases, missing data is caused by the source content in ShowOff rather than the integration itself.

Check the following:

  • the session, speaker, exhibitor, or library record exists in ShowOff
  • the correct seminar programme is being used
  • the correct library is being used
  • the content has been set up in the expected ShowOff site

The wrong seminar data is appearing

Grip may be pulling a different seminar programme from the one your team is updating.

Check that:

  • Grip is pointing to the correct seminar programme
  • your team is editing the same programme that Grip is using
  • Grip has been given the correct seminar ID

If you need to confirm the seminar ID, go to:

Modules > Seminars

You will see an ID shown against the programme, for example:

ID: 75931

This can be shared with Grip so they can pull the correct sessions.

The wrong library content is appearing

Grip may be pulling a different library from the one your team expects, especially where library names are similar.

Check that:

  • Grip is pulling the correct library
  • the intended content is in that library in ShowOff

Inactive records are appearing

ShowOff API responses can include both active and inactive records by default.

This is normal behaviour. Grip’s developers may need to apply the appropriate API filters if they only want active records returned.

Not all records are visible in the API

ShowOff API responses may be affected by filters or pagination.

For example:

  • the API may return a limited number of records by default
  • filters may be applied that exclude certain records
  • pagination may need to be handled to retrieve the full dataset

If Grip is not seeing all expected records, their technical team should review the filters and pagination being used.

The issue needs further investigation

If the checks above do not resolve the issue, ASP may need to investigate further.

To help with this, please provide:

  • the API endpoint Grip is using
  • example records that are missing or unexpected
  • the data type involved, such as sessions, speakers, exhibitors, or libraries
  • a short description of what Grip is expecting to see

Who should I contact first?

For a new setup, the recommended order is:

ASP

Contact your ASP Account Manager or project contact first to:

  • confirm API access
  • confirm the correct ShowOff site
  • receive your API Key, Password and Site ID

Grip

Once you have the API details, Grip can:

  • configure the connection
  • access the relevant ShowOff endpoints
  • test that the required data is being returned

ASP Support

If Grip has already attempted the integration and something is not working, ASP can help investigate the ShowOff side.

FAQs

What data can Grip pull from ShowOff?

Grip can pull:

  • Sessions
  • Speakers
  • Exhibitors
  • Libraries

What will ASP provide once API access is granted?

ASP will provide you, as the organiser, with:

  • API Key
  • Password
  • Site ID

These details should then be shared with Grip so they can configure the integration.

If Grip needs a seminar ID, where can I find it?

You can find the seminar ID in your ShowOff back office by going to:

Modules > Seminars

You will see an ID shown against the seminar programme, for example:

ID: 75931

This can be passed to Grip to make sure they pull the correct sessions.

If data is missing in Grip, should I check Grip or ShowOff first?

Check ShowOff first.

Because Grip is pulling this content from ShowOff, missing data is often caused by the source record not existing in ShowOff, being in the wrong programme or library, or not being configured as expected.

Why are inactive records showing in Grip?

ShowOff API responses can include both active and inactive records by default.

If Grip only wants active records, their developers should apply the appropriate API filter.

Why can Grip only see some of the records?

This is often caused by filters or pagination.

The API may return a limited number of records by default, and additional filters or pagination handling may be needed to return the full dataset.

What should we do if Grip cannot access the API?

Check that:

  • API access is active
  • the API Key, Password and Site ID are correct
  • the credentials provided match the correct ShowOff site

What should we provide if the issue needs investigating?

Please provide:

  • the API endpoint being used
  • example records that are missing or incorrect
  • the data type involved
  • a short description of the issue

Summary

The Grip integration allows Grip to pull content from ShowOff using API access.

For the smoothest setup:

  • contact ASP first
  • receive your API Key, Password and Site ID
  • share those details with Grip
  • confirm the correct seminar programme and libraries are being used
  • provide the seminar ID if Grip needs it
  • check ShowOff first if data appears to be missing
  • review filters and pagination if not all records are being returned
Was this article helpful?
0 out of 0 found this helpful
Return to top

Comments

0 comments

Please sign in to leave a comment.