Troubleshooting Pop-Ups, Widgets, and Third-Party Code in Showoff CMS – ASP Knowledge Base

Event websites rely on interactive features, engaging widgets, and smooth user experiences. When pop-ups, widgets, or third-party scripts don’t behave as expected in Showoff, ASP’s custom CMS, following the correct troubleshooting steps is essential. This guide helps you diagnose and resolve issues efficiently for seamless event delivery.

Understanding Where Issues Occur

Problems with pop-ups, widgets, or embedded code can stem from:

Incorrect settings
Missing or misconfigured scripts
Conflicts with custom modules

Common symptoms include:

Missing or non-displaying widgets
Pop-ups failing to appear
Styled buttons not functioning

🔍 Start by identifying the specific module or page in Showoff where the issue occurs.

Enabling and Configuring Pop-Ups

Navigate to Design & Appearance → Sections → Pop-Up in the Showoff dashboard.
Confirm the pop-up toggle is ON. Pop-ups will not display if this is disabled, regardless of section content.
Check your entry and exit pop-up panels to ensure they are configured correctly and published.

Embedding Widgets and Third-Party Code

Add third-party scripts via the Widgets section or embed them on a dedicated page for easier management.
When styling text as a button, ensure it is hyperlinked first before applying button formatting.
Verify your code for syntax errors or conflicts, especially when using multiple integrations or event modules.

Troubleshooting Best Practices

Test pop-ups and widgets in an incognito browser to rule out caching issues.
Cross-check pop-up visibility and settings within your event modules.
Consult the CMS audit and error logs for clues on malfunctioning code.

Conclusion: Keep Event Features Running Smoothly

Resolving pop-up, widget, and third-party code issues in Showoff is straightforward when following a methodical workflow. By checking settings, embedding code correctly, and testing thoroughly, you can maintain a dynamic, reliable event website.

If issues persist, contact ASP Support for expert assistance tailored to your event platform.