Enabling and Moderating Rapport Messages

The Rapport tool allows visitors to send messages directly to exhibitors from their profile pages. To maintain message quality and prevent spam or inappropriate content, you can enable moderation, ensuring all messages are reviewed before reaching the exhibitor.

⚙️ 1. Enabling Rapport Message Moderation

1. Log in to your website back office.

2. Hover over Settings in the left-hand menu.

3. Click Exhibitor Zone Settings.

4. On the Event Status tab, select the exhibitor status you want to configure.

5. Scroll to the Rapport section.

6. Set the Rapport Moderation dropdown to Yes.

7. Click Save to apply your changes.

Once enabled, all incoming messages will be held for approval before being released to exhibitors.

🛠️ 2. Moderating Incoming Messages

1. In the back office, hover over the Approvals menu option.

2. Select Rapport Moderation — this will display all messages awaiting approval.

3. Use the search box to quickly locate a specific exhibitor message.

4. Click the Approve button to release the message to the exhibitor’s contact.

5. Hover over the dropdown next to the Approve button to access additional options:

   • ✏️ Edit – Make changes to the message content before releasing.

   • 🗑️ Delete – Permanently remove the message if it’s inappropriate or irrelevant.

🧭 Next Steps

Once moderation is active, exhibitors will only receive messages that have been manually approved, ensuring all communication is appropriate and professional.