Why Is My Exhibitor List Not Showing?

Troubleshooting Guide

If your exhibitor list is not displaying on the frontend, this is usually due to missing data, incorrect module settings, or display limits. Follow the steps below in order to identify and resolve the issue.

1. Check Exhibitors Exist in the Back Office

First, confirm that exhibitors actually exist and are fully set up.

1. Go to Modules → Exhibitor

2. Open your exhibitor entries and check the following fields are populated:

   • Exhibitor name

   • Account number

   • Event status

   • Status (e.g. Live / Active)

   • Logo

   • Job title

   • Cover image

   • Online profile

   • Website URL

   • Email address

   • Any other required fields for your event

If exhibitors are missing key fields or are not set to the correct status, they may not appear on the exhibitor list.

2. Confirm the Exhibitor Module is Active

1. Go to Modules > Exhibitors

2. At the bottom of the CMS you'll find an active marker - ensure this is set to active. If set to inactive, this will automatically hide all exhibitors on the front end of the website.

3. Check Page Layout & List Template

Within Exhibitor Options:

1. Ensure a Page Layout is selected

2. Choose a List Template
   Available options include:

   • Carousel

   • Grid

   • List

   • List Detail

If no template is selected, the exhibitor list will not render.

4. Verify Display Settings

Still within Exhibitor Options, go to the Display section:

• Select a Search Form Template

• Set Order By and (if required) Secondary Order By

• Enable any User Filterable Fields you want available

• Make sure a Search Method is selected

Missing or incomplete display settings can prevent results from showing.

5. Check “Entries Per Page” (Common Issue)

This is the most common reason exhibitor lists do not show.

1. Go to General Exhibitor Options

2. Locate Entries Per Page

Use the correct value:

• To show a specific number (e.g. 25 exhibitors):
  → Enter 25

• To show all exhibitors:
  → Enter 0

If this value is set incorrectly, the exhibitor list may appear empty.

6. Review Layout Settings

Go to Layout Settings inside the exhibitor options.

General Settings

• Check Visible Fields

• Ensure the fields you want displayed are selected

List Settings

• Choose a layout:

  • Default

  • Sidebar

• Set the number of rows for:

  • Desktop / Laptop

  • Tablet

  • Mobile

Make sure these values are appropriate for your design.

Click Submit & Save once complete.

7. Save Widgets & Clear Cache

1. Confirm all widgets on the page are saved

2. Click Clear Caches

3. Hard refresh the page in your browser

This ensures the latest changes are reflected on the frontend.

Summary Checklist

If your exhibitor list is not showing, check:

• Exhibitors exist and are fully populated

• Exhibitor module is added to the page

• A list template is selected

• Display and search settings are configured

• Entries per page is set correctly (0 or a valid number)

• Layout settings are saved

• Cache has been cleared

Following these steps will resolve the majority of exhibitor list display issues.