Guide to Enabling and Customising the Exhibitor Rapport Feature (Classic Ezone & Ezone 2)

📝 Where can I customise my exhibitor rapport form?

(Classic Ezone & New Ezone)

🔍 Overview

The rapport form allows visitors to contact exhibitors directly through the exhibitor’s profile. When this feature is enabled, visitors will see a “Contact Exhibitor” button on the exhibitor listing page. Messages submitted via this form are sent to exhibitors and can optionally be moderated by the event team.

🏛️ Classic Ezone

⚙️ How to enable the rapport feature

1. Go to Settings

2. Navigate to Exhibitor Zone Settings

3. Click on the relevant status (e.g. Standard)

4. Open the Rapport tab

5. Set Visitor Rapport to Yes

6. 🛡️ (Optional) Enable Rapport Moderation

   • Allows approval or rejection of incoming messages

   • Helps prevent spam and unwanted enquiries

✏️ Customising the rapport form (Classic Ezone)

• You can customise the rapport email notification text under Rapport Email Customisation

• This text appears above the visitor’s message in the email sent to the exhibitor

⚠️ Important limitation

• The rapport form fields and questions are system-default and cannot be edited

• If custom fields are required, please submit a feature feedback request

🆕 Ezone 2

⚙️ How to enable the rapport feature

1. Go to Modules

2. Select Zone

3. Open Groups

4. Click on the relevant group (e.g. Standard)

5. Go to General

6. Scroll to Modules

7. Enable Rapport

8. 🛡️ (Optional) Tick Require Approval to moderate messages before they reach exhibitors

✏️ Customising the rapport email (Ezone 2)

1. Go to Zone

2. Select Settings

3. Open Emails

4. Click Rapport

5. Edit the email content as required