How to Write the Perfect Ticket

Help us help you - here’s how to get faster, more accurate resolutions.

A clear, detailed ticket means we can respond to your requests or issues faster and with fewer follow-ups. 

What to Include in Every Ticket

1. Direct Link(s)

   • Paste the full URL(s) of the page(s) you’re referring to.
   • Example: https://www.myeventsite.com/speakers
      

2. Screenshots or Recordings

   • Show us exactly what’s happening.
   • Annotate or highlight areas if you can.
   • If it’s a bug, a short screen recording (a Loom or Teams clip) is ideal.
      

3. Step-by-Step Description

   • Explain what you did and what went wrong.
   • Example:
     1. Go to the Speakers page
     2. Click “John Doe”
     3. Clicked the back button - image disappears
         

4. Browser & Device Info

   • Tell us which browsers and devices you’ve tested (Chrome, Edge, Safari, desktop, mobile). Tools such as (https://www.whatismybrowser.com/) will give you all the info you need if you’re not sure.
      

5. Select the Correct Website

   • In your ticket, make sure the correct website is referenced so the team know exactly where to look.

Example of a Great Ticket

Subject: Speaker images missing after navigating back from profile pages

Description: 
Hi team, 
I’m seeing an issue on our Speakers page: https://www.asp.events/speakers. 
When I click into a speaker’s profile then return to the listing, some images fail to reload. 
Happens in Chrome, Safari, and Firefox. 
I’ve attached a short screen recording showing the behavior and console logs. 
Thanks in advance for taking a look!

Best, 
Sarah

This kind of detail helps us identify the root cause quickly and resolve things with minimal back-and-forth.

What Happens Next

Once submitted:

1. Your ticket lands in our shared inbox.
2. A support team member will pick it up
3. You’ll receive email notifications whenever we reply or update your ticket.

Need to Reopen a Ticket?

If your issue returns or something still isn’t right, you can always:

• Reopen the closed ticket, or
• Create a new one and reference the original ticket number.