Ensuring that all exhibitors display correctly on your event website is essential for user experience and exhibitor satisfaction. If an exhibitor is missing from the exhibitor list, follow these steps to identify and resolve the issue efficiently.
1. Verify Exhibitor Import and Data Completeness
Confirm the exhibitor has been imported into the Showoff CMS or relevant exhibitor module.
Ensure all required fields are completed, including linked contacts external platforms and/or other integrations.
Check for any missing or incomplete information that could prevent the exhibitor from appearing.
2. Check Backend and Frontend Listings
Review the backend CMS to verify the exhibitor’s presence and settings.
Preview the live site to confirm the exhibitor appears on the frontend exhibitor list page.
Compare backend and frontend listings to reconcile any discrepancies.
3. Consult ASP Support if Issues Persist
Contact the ASP support team with detailed exhibitor information.
Provide screenshots and specifics highlighting backend vs. frontend differences.
Collaborate with developers for rapid troubleshooting and resolution.
Summary
Accurate exhibitor listings are crucial for a smooth event experience. By systematically checking data completeness, verifying backend and frontend visibility, and consulting ASP support when necessary, you can quickly resolve display issues and ensure your exhibitor information is up-to-date and accurate.
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