Moving from Classic E-Zone to E-Zone 2

When transitioning from the Classic E-Zone to E-Zone 2, it’s important to understand that these are two separate systems with different structures and functionality. Because of this, content cannot be automatically migrated using the site copier tool.

Instead, the Classic E-Zone remains available in a read-only state, allowing you to manually recreate or copy content into E-Zone 2.

If you are considering moving to E-Zone 2, we recommend contacting your account manager, who can provide a detailed demo of the updated functionality and guide you through the transition.

Before You Begin

To ensure a smooth transition, we recommend completing the following checks:

1. Confirm the Correct E-Zone Login URL

• The E-Zone 2 login URL can be found in:
  Modules > Zone > Settings tab

• For example, if the URL value is _zone_, the full login URL will be:
  https://yourdomain/_zone_#/

Make sure this is the link being shared with users.

2. Review Welcome Emails

• Navigate to: Modules > Zone > Emails tab

• Check that the correct URL token is being used.

• If any manual links have been added (e.g. “Click here to access our E-Zone”), ensure they point to E-Zone 2.

3. Update Saved or Historical Links

Users may still be using outdated bookmarks or previously saved links. This can lead to login issues or confusion.

• Communicate clearly that the E-Zone link has changed.

• Ask users to update any saved bookmarks.

4. Check for Old Links on Your Website

If your site has been copied or reused from a previous event, there may still be references to the Classic E-Zone.

• Review your website front-end, especially exhibitor-related pages.

• Update any outdated E-Zone links to point to E-Zone 2.

5. Recognise Classic vs E-Zone 2 Login Pages

The Classic E-Zone and E-Zone 2 login pages look different:

• Classic E-Zone login page: Displays username and password fields, but login will not work.

• E-Zone 2 login page: Fully functional and required for access.

If users report login issues, ensure they are using the correct page.

Troubleshooting Login Issues

Multiple Exhibitor Contacts Cannot Log In

If multiple users are unable to log in, and the “Log in as” feature in the Exhibitor CMS also fails:

1. Go to: Settings > ASP Only Settings

2. Open the Event Settings tab

3. Ensure E-Zone 2 is enabled under Modules and Configuration

4. Save the settings

5. Clear caches

6. Try logging in again

A Specific User Cannot Log In After Password Reset

If only one user is affected, follow these steps:

1. Test “Log in as” in the CMS
   Confirm whether access works via the CMS.

2. Check for duplicate or incorrect records
   Review the contact in the database for any inconsistencies.

3. Create a test contact
   Add a new contact and repeat the password reset process to compare behaviour.

4. Manually reset the password
   Update the user’s password in the CMS and test logging in with it.

If the Issue Persists

If none of the above steps resolve the issue:

• Confirm the user is accessing the correct E-Zone 2 URL

• Ask the user to share their password reset link so it can be reviewed

• Check for invalid characters in the password

• As a last step, manually set a password in the CMS and securely share it with the user

Summary

Because the Classic E-Zone and E-Zone 2 are fundamentally different, migration requires manual setup and careful validation. Most issues are caused by outdated links or incorrect login URLs, so ensuring these are updated will prevent the majority of problems.