Updating the Exhibitor Zone URL (Exhibitor Zone 2)

Important:
The steps in this article apply only to Exhibitor Zone 2.
They do not apply to the Classic Exhibitor Zone, which uses a different configuration.

The Exhibitor Zone URL determines how users access your Exhibitor Zone online. Updating this URL may be required if you are rebranding, restructuring your event, or correcting an existing link.

This article explains when and how to update the Exhibitor Zone URL safely for Exhibitor Zone 2, along with best practices and troubleshooting tips.

❓ When Should You Update the Exhibitor Zone URL?

You may need to update the Exhibitor Zone URL if:

• Your event or brand name has changed

• You want a shorter or more user-friendly URL

• The current URL contains an error or outdated naming

• You are setting up a new Exhibitor Zone for the first time

⚠️ Important:
Changing the Exhibitor Zone URL can affect:

• Existing bookmarks

• Marketing links

• Emails and printed materials

Always review where the URL is being used before making changes.

🧭 Steps to Update the Exhibitor Zone URL

1. Go to Modules in the main menu.

2. Select Zone.

3. Open Settings.

4. Locate the Zone URL field.

5. Update the URL to your preferred value.

6. Select Submit to save your changes.
   
   

Once saved, the new URL will be applied to the E‑zone.

✅ Best Practice Tips

• Use lowercase letters only

• Avoid spaces and special characters

• Keep the URL short, clear, and relevant to your event or brand

• Ensure the URL matches any printed or digital marketing materials

• Test the updated URL in an incognito/private browser window to confirm it works correctly

🛠️ Troubleshooting

Old URL still opening?

• Clear your browser cache or test in a private/incognito window

Broken links reported by users?

• Update any external links pointing to the old URL, including:

  • Emails

  • Website buttons

  • Marketing materials

Unable to edit the URL?

• Check your user permissions

• Contact your system administrator or ASP Support for assistance

📝 Summary

Updating the Exhibitor Zone URL is a simple but impactful change. By following the steps and best practices above, you can ensure a smooth transition with minimal disruption for users.