How do I access the ticket dashboard in Showoff

This article explains how to access and use the Ticket Dashboard in ShowOff, where you can view, track, search, and export all maintenance tickets associated with a specific site.

Accessing the Ticket Dashboard

1. Log in to the Back Office.
2. Once logged in, the Dashboard will load by default.
3. Navigate to Maintenance Time.
4. Click View Details.

You will now be taken to the Ticket Dashboard.

What You Can See in the Ticket Dashboard

The Ticket Dashboard provides a full overview of all tickets raised for the selected back office. For each ticket, you can view:

• Ticket ID
• Subject
• Status (e.g. Active or Closed)
• Request Type
• Requester
• Maintenance Time Used
• Date Requested

This allows you to clearly track work that has been requested and completed.

Filtering and Reviewing Tickets

Within the Ticket Dashboard, you can:

• Identify which tickets are still active and which are closed
• Review tickets by request type
• See who submitted each request (requester)
• Monitor how much maintenance time has been used per ticket

Searching Past Tickets

• Use the search function at the top of the dashboard to find past tickets
• Search by ticket ID, subject, or keyword to quickly locate historical requests

Exporting Maintenance Records

• You can export all maintenance records directly from the Ticket Dashboard
• This is useful for reporting, internal reviews, or sharing a breakdown of maintenance usage

Summary

The Ticket Dashboard in ShowOff provides a central place to:

• View all maintenance tickets for a specific site
• Track ticket status and usage
• Search historical requests
• Export maintenance records for reporting

If you need help interpreting ticket data or exporting records, please contact the support team.