Troubleshooting Saving Issues in the CMS

When adding or editing content in the CMS, you may occasionally encounter an issue where a page or record will not save. This can happen for a variety of reasons depending on the content you’re working with.

Below are some common causes and troubleshooting steps to help resolve saving issues.

📄 Saving Issues on Standard Pages

When editing a standard CMS page (especially a newly created page), saving issues are often caused by problems with the Page URL (slug).

The page will not save if:

• The URL contains special characters

• The URL is already in use elsewhere on the site

How to Check and Fix the Page URL

1. Open the page you are editing

2. Select Page Options

3. Locate the Page URL field

4. Unlock the padlock icon

5. Edit the URL as required

   • You’ll see a notification if the URL is already in use

6. Submit the pop-up window

7. Save the page again

⚠️ Important:
Special characters (for example, £, %, &, ?) will prevent the page from saving correctly.

🧩 Saving Issues on Modular Pages

Modular content such as Exhibitors, Speakers, Sessions, and Library entries can also fail to save for similar reasons.

Common Causes

• Duplicate URLs (for example, two speakers with the same name)

• Mandatory fields not completed

Each modular record generates its own URL, which must be unique.

⚠️ Mandatory Fields in Modules

Each module contains mandatory fields that must be completed before the CMS will allow a save.

Examples include:

• Exhibitors: Account number, status, title

• Speakers: Name

• Sessions: Date and start time

• Libraries: Title

These mandatory fields cannot be disabled.

Other fields can be made optional or mandatory depending on your setup.

⚙️ Managing Mandatory Fields by Module

Exhibitors

1. Go to Modules → Exhibitors

2. Select More → Field Setup

3. Edit a field

4. Toggle Mandatory? on or off as required

5. Save

Speakers

1. Go to Modules → Speakers

2. Select More → Custom Fields

3. Add, edit, or delete fields as required

4. Save at the bottom of the page

Sessions / Agenda Programme

1. Go to Modules → Seminars

2. Open the relevant agenda

3. Select More → Custom Fields

4. Add, edit, or delete fields as required

5. Save

Libraries

1. Go to Libraries → Manage

2. Hover over the dropdown next to View Entries

3. Select Edit

4. Add, edit, or delete fields as required

5. Save at the bottom of the page

🌐 Browser & Session Conflicts

When using the CMS, ensure you only have one back office / website open per browser session.

Having multiple CMS sites open in the same browser can cause:

• Session conflicts

• Redirects to the wrong site

• Errors when saving content

Best Practice

If you need to work across multiple sites:

• Use different browsers (for example, Chrome + Firefox)

• This avoids cookie conflicts and allows safe editing across sites

🆘 Still Having Issues?

If you’ve followed the steps above and are still unable to save content:

• Take note of any error messages shown

• Contact the Support team with details of what you were editing

We’ll be happy to investigate further and advise on next steps.

📝 Summary

• Page URLs must be unique and free of special characters

• Mandatory fields must be completed for modular content

• Field requirements can be customised in most modules

• Only use one CMS site per browser session

• Use multiple browsers if working across sites

Following these steps should resolve most saving issues quickly and safely.