Adding New Users to Give them Access to Your Website

Providing access to your ASP-powered event website is an important step in maintaining secure collaboration and effective website management. Whether you’re adding a new staff member or an external contractor, it’s vital to follow best practices to protect your event data and system integrity.

This guide outlines how to request new user or contractor access via the Showoff CMS platform - and how to do so securely.

Step 1: Gather Essential User Information

Before submitting an access request, collect the following details for each new user:

• Full name and email address (preferably company-branded)

• Required permission level — e.g., Editor, Admin, Exhibitor Zone Access

• Specific websites or modules the user should access — e.g., Seminar Programme, Exhibitor Zone

Step 2: Understand and Manage Security Risks

To maintain high security standards:

• Always use a company-issued email address for user accounts.

• Avoid granting access via personal email accounts, as these can introduce unnecessary risk.

• If exceptions are required, ensure you’ve assessed and mitigated any data security risks for your event platform.

🔒 Tip: Regularly audit user permissions and remove access that’s no longer needed to reduce exposure.

Step 3: Request Access from the ASP Support Team

Once you’ve gathered the required details:

1. Compile all user information, modules, and access levels.

2. Send your request to your ASP website support contact or submit it via the service desk ticketing system.

3. The ASP Support Team will:

   • Create a unique user login, and

   • Provide a secure token or password reset link, if required.

⚠️ Access links are time-sensitive - instruct users to activate their accounts promptly to maintain security.

Step 4: Use Self-Service Recovery Tools

If users experience login issues:

• Visit the Showoff CMS login page and select “Forgot Password” to reset access.

• Complete the password reset within the time window specified in the reset email.

Conclusion: Prioritise Security and Clarity

By following these steps, you can grant access efficiently while safeguarding your event website.
Always:

• Follow secure access protocols

• Provide clear and complete information to the ASP Support Team

• Review access permissions regularly

Doing so ensures a safe, well-managed, and collaborative digital environment for your event operations.