Weglot Support

Updated: January 2025

At ASP, we can assist you with setting up Weglot on your website.

However, please note that we do not provide ongoing support for Weglot. It is a separate product, fully managed and supported by the Weglot team. Once the setup is complete, any further queries or issues should be directed to Weglot.

Weglot offers a range of resources and dedicated support to help users maximise their platform. Below is a summary of the support provisions available:

Online Articles and Video Support

Weglot provides an extensive library of articles and videos to help users become familiar with the platform:

• Support Home: https://support.weglot.com/
• Getting Started:
  • Understanding Word Count
  • Generating Translations
  • Excluding Translations
  • Editing Translations
  • Import & Export Translations – Ideal for bulk editing, professional workflows, collaboration, or optimising translation costs.
  • Designing the Language Switcher
  • Redirecting by User Language
  • Media Translation – Use this to localise images, videos, or PDFs.

For more detailed assistance, visit:

• Translations Management (59 articles/videos): Translations Management
• Account Assistance (20 articles/videos): Account
• Security and Privacy (5 articles/videos): Security and Privacy

Weglot Support Team

If further assistance is required, you can contact Weglot's support team directly.

• Email: support@weglot.com
• Working Hours: Monday–Friday, 9 am to 6 pm (Paris Time - CET)
• Response Time: Typically within 24 hours (48 hours for enquiries sent on Saturdays).

Additional Resources

Weglot encourages users to explore its resources, including:

• FAQs
• Weglot Academy
• YouTube Channel

Disclaimer

The information and links provided in this article were correct at the time of writing. For the latest updates and additional guidance, please visit the official Weglot website: https://www.weglot.com.

Conclusion

At ASP, we are happy to support you in setting up Weglot on your website. However, for ongoing queries or technical support, Weglot is best placed to assist, as they directly manage the product. If you encounter any issues, their team is equipped to provide expert help.

How to Start a Weglot Account

See related article: https://support.asp.events/hc/en-us/articles/24340248422813-How-to-Start-a-Weglot-Account.

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